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Evidence Guide: TLIL4034A - Arrange alternative passenger transport

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIL4034A - Arrange alternative passenger transport

What evidence can you provide to prove your understanding of each of the following citeria?

Identify and confirm transport requirements

  1. Need for alternative passenger transport is identified with minimal actual disruption to services
  2. Period for which alternative transport is required is determined from situation and services
  3. Timetables, passenger loadings and luggage quantities are determined from workplace information systems
  4. Requirements to cater for disabled passengers or others with special needs are determined
Need for alternative passenger transport is identified with minimal actual disruption to services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Period for which alternative transport is required is determined from situation and services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Timetables, passenger loadings and luggage quantities are determined from workplace information systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Requirements to cater for disabled passengers or others with special needs are determined

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange alternative transport

  1. Type and number of transport units required is determined to provide cost effective movement within workplace guidelines for minimal disruption
  2. Alternative transport is arranged within workplace policies and procedures to meet anticipated need
  3. Arrangements are made to provide assistance for passengers with special needs
  4. Relevant OH&S requirements are identified and included in transport planning considerations
Type and number of transport units required is determined to provide cost effective movement within workplace guidelines for minimal disruption

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Alternative transport is arranged within workplace policies and procedures to meet anticipated need

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrangements are made to provide assistance for passengers with special needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Relevant OH&S requirements are identified and included in transport planning considerations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and update transport arrangements

  1. Passengers are informed of alterations to services as quickly as possible
  2. Relevant details of incidents are collected and recorded in accordance with workplace policies and procedures for future reference, analysis and investigation purposes
  3. Irregularities outside own area of responsibility are referred to nominated person or section
  4. Alternative transport arrangements and related financial transactions are documented to meet operational requirements
Passengers are informed of alterations to services as quickly as possible

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Relevant details of incidents are collected and recorded in accordance with workplace policies and procedures for future reference, analysis and investigation purposes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Irregularities outside own area of responsibility are referred to nominated person or section

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Alternative transport arrangements and related financial transactions are documented to meet operational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

Required Skills and Knowledge

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Applicable legislated rail safety requirements including acts and regulations from each state and territory together with any nationally approved compliance codes and/or guidelines

Relevant OH&S procedures and guidelines

Workplace procedures and policies for arranging alternative passenger transport

Contact arrangements for other transport organisations available to provide alternative transportation

Protocols for contacting other transport organisations

Train timetables

Alternative transport options

Road transport service planning processes

Equipment, and materials used when arranging alternative passenger transport, and procedures that should be followed in their use

Problems that may occur when arranging alternative passenger transport and appropriate action that can be taken to resolve the problems

Documentation and record requirements

Communication and negotiation requirements when arranging alternative passenger transport

Required skills:

Communicate and negotiate effectively with others when arranging alternative passenger transport

Read and interpret instructions, procedures, information and signs relevant to the arrangement of alternative passenger transport

Interpret and follow operational instructions and prioritise work

Complete documentation related to the arrangement of alternative passenger transport

Operate electronic communication equipment to required protocol

Work collaboratively with others when arranging alternative passenger transport

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Promptly report and/or rectify any identified problems that may occur when arranging alternative passenger transport in accordance with workplace procedures

Implement contingency plans for unanticipated situations that may arise when arranging alternative passenger transport

Analyse contingency situations for their impact on services

Schedule and monitor work activities

Modify activities depending on differing operational contingencies, risk situations and environments

Apply precautions and required action to minimise, control or eliminate hazards that may exist during the arrangement of alternative passenger transport

Work systematically with required attention to detail without injury to self or others, or damage to goods or equipment

Select and use relevant office and communications equipment and materials when arranging alternative passenger transport

Adapt to differences in transport situations in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OH&S standards

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Work may be conducted in:

a range of work environments

by night or day

Situations creating a need for alternative transport may include:

planned track shut down

unplanned track shut down

out-of-schedule running which affects connecting services

Types of alternative transport can include:

buses

taxis

air services

Train timetables considered in planning arrangements include:

all services offered by the organisation potentially affected by the contingency situation

Alternative transport may include:

buses

trams

taxis

hire cars

ferries

Alternative transport information requirements may be obtained from:

timetables

passenger loading information

workplace instructions and guidelines

plans incorporating track shutdowns

relevant staff and management providing information on unplanned track shutdowns

incident details

Consultative processes may involve:

customers

other workplace personnel

supervisors and managers

representatives of other transport organisations

official representatives

Communication in the work area may include:

phone

fax

email/internet

electronic data interchange (EDI)

radio

oral, aural or signed communications

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Information/documents may include:

applicable legislated rail safety requirements including acts and regulations from each state and territory together with any nationally approved compliance codes and/or guidelines

work instructions, job description and induction materials

workplace plans incorporating track shutdowns

timetables

passenger loading information

contingency incident details and/or information on unplanned track shutdowns

manufacturers specifications for office and communications equipment and materials

relevant OH&S and environmental protection requirements and policies

relevant codes of practice and regulations

award, enterprise bargaining agreement and other industrial arrangements

customer service and quality assurance procedures

emergency procedures

Applicable regulations and legislation may include:

applicable legislated rail safety requirements including acts and regulations from each state and territory together with any nationally approved compliance codes and/or guidelines

relevant state/territory OH&S legislation

relevant state/territory environmental protection legislation

workplace relations regulations including equal opportunity, equal employment opportunity and affirmative action legislation

workers compensation regulations